From Warm and Fuzzy to Hard Results – Where To Start With Soft Skills
If you’ve come to realise that developing and enhancing your Soft Skills is just as important as developing the hard technical skills of your profession or industry sector, then you may well be asking: where do I start?
Most people start looking for workshops and training on all kinds of topics that will develop their interpersonal, communication and people skills. They want them to be short and present tips and strategies that they can take away and implement very easily, otherwise the training is labelled “unrealistic”, “theoretical”, or “too time consuming to ehotbuzz implement”.
Such expectations are unrealistic. Soft Skills take a lot of time to learn. They really can’t be taught. They require us to shift stuff inside ourselves, to change our mindsets, to elgurudelbasket be vulnerable and try new ways of relating and communicating.
For example, people who try to implement tips and strategies on how to stop procrastinating will become frustrated if they don’t also look at why they are procrastinating. Why are they putting off what is in their own best interests to do? If they do explore those questions, the strategies still won’t bring results, if they don’t act on the answers they discovered. This may mean the100brasil they have to make big changes in their lives. They may have to take a big risk. That is hard and very difficult because they may find themselves questioning the whole direction fansdelmadrid their life is going, for example.
So, if you want to develop and enhance your Soft Skills, a long term commitment is required and a commitment to knowing yourself first and enhancing your self leadership skills.
That’s the big picture. Let me give you a smaller, more flipa manageable one.
Develop and Enhance Your Soft Skills By Building Strong Foundations.
So many problems in our lives would be removed if we just did even one of these things.
Take time to greet flixfilmer people warmly every day. Start with the people who are in your home every morning, then the person in the shop where you buy your newspaper and milk, then where you fill your car with petrol on the way to work.
Do the same to people in your office.
Show an interest in what’s important to the people who futuroelectrico share your life every day. Make them feel important. Make them shine!
Be positive and share that with others.
Respect people and always treat them with dignity.
These are so basic, that I almost feel mentioning them, yet many people pay little attention to them. They are turnozero foundational, however, to the development of good interpersonal skills.
One of the original Soft Skills books – Dale Carnegie’s “How To Win Friends And Influence People” was written back in 1937 when the concept “Soft Skills” wasn’t even on the radar screen. What is written there is so fundamental to what we are talking about here today. It is not surprising that it is one of the most successful self-help books of all tutorialmines time, selling 15 million copies worldwide, having been revised and republished many times. It’s a good place to start.
Lack Well-Developed Soft Skills? What are the Hard Results?
Let’s look at just two here
Bullying claims in workplaces are now into the billions of dollars a year. Most of the bullies don’t recognise they are zapondo bullying their work colleagues. Most of them don’t practice any of those foundational behaviours listed above. In fact, many don’t even believe in their value. The more highly developed are managers’ soft skills the less likely an organisation is to be faced with a bullying claim. They will not bully their people firstly. Secondly, they will be able to lead and inspire their people so that they respect one another and don’t bully in the first place.
People join organisations and leave managers. How often have we heard that? It is well-researched and documented. Many of these managers have been appointed to their positions because they have highly developed technical skills. When they get there, however, they do gossip-addict not have the soft skills – those essential interpersonal, communication and people skills – to motivate and inspire their people. In fact, they do the exact opposite and people leave. If organisations want to keep their talented people, they need to make sure that their managers have well-developed soft skills to engage and empower them.
If we could start with creating the kinds of relationships in our lives that are discussed above and then take them through to our workplaces, we would be well on the way to creating the kinds of engaged workplaces where everyone wants to be.
Dr. Maree Harris PhD. is the Director of People Empowered. She is a leadership development coach, workshop presenter and facilitator, specializing in the development of people skills, interpersonal and communication skills, what are often called “soft skills”. She is the author of the “Soft Skills – The Hard Stuff of Success”. Visit her website at http://peopleempowered.com.au and join her mailing list to receive a complimentary copy of the Introduction and Chapter 1.
School often emphasizes the importance of academic excellence and practical skills. Teaching and learning soft skills are regarded as secondary considerations. Being able to communicate is instead looked upon as a necessary means for social survival and not academic survival. However, being able to use these skills in an effective manner may be more helpful to an individual in the long run.
Why are soft skills important in the work place?
An office is a busy environment with many employees and customers. People communicate on a daily basis and being able to establish a good rapport between workers is very important. Employers need to be able to give instructions to their employees in a kind but authoritative manner. Workers that are placed together in teams must be able to work together in order to carry out projects. Office tensions can lead to unproductive behaviours such as gossiping, arguing, and stubbornness. While most people are able to communicate in a civil and productive way, learning soft skills may be necessary for certain employees.
How does one learn to communicate better?
Many offices and businesses will hold workshops that teach communication skills. Oftentimes outside professionals will be brought in so that learning human skills can be done in a safe and unbiased environment. Lessons usually consist of scenarios that simulate real life situations. For example, an actor may be called upon to act like an irate customer. An employee will have to use different communication tools in order to calm the customer down. If the employee is unsuccessful, the workshop instructor may step into the situation and demonstrate how the dispute should be handled. Learning soft skills often requires this type of role-play.
What do these classes hope to achieve?
This style of training helps individuals to communicate with others in a kind but direct way. People are able to express how they feel in a given situation without offending the sensibilities of others. Listening is another important component of these lessons. People learn how to respect their fellow employees by listening to their concerns. Learning soft skills therefore requires patience and humility.
Being able to get along with others is now one of the primary requirements at any workplace. An open and friendly individual has a better chance of getting a job than an applicant who is brilliant but uncommunicative. In order to find success in an office, a person must be open to learning soft skills. People who are adept at communication will find camaraderie and friendship at any workplace.